Transport User Voice – latest newsletter
The February 2020 of Transport User Voice is out now.
You can read more on:
- the results of our National Rail Passenger Survey – the areas that have improved and which train companies need to do better
- our chief exec on going back to basics to go carbon neutral and how this will affect transport
- why more people in the West Midlands are using bus in comparison to falling numbers elsewhere
- unfair penalty fares – how can passengers trust the railway if they still get penalised for genuine mistakes?