West Coast franchise – Passenger Focus response

03 October 2012

Anthony Smith, chief executive of Passenger Focus, said:

“Passengers who use the West Coast are already wondering what is going to happen to their trains. Government needs to show what it is doing to ensure that their day-to-day service won’t be affected by this decision, and must not pass on the cost of stalled bid processes to passengers.

“Passengers will want to know what timetables will be in operation, how they buy tickets and how much they cost, and what contingency plans will be in place for the major engineering works planned for the Christmas period.

“These franchise decisions affect millions of daily lives – Government needs to work hard to restore confidence in the process.”

Background

West Coast Main Line franchise competition cancelled