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What’s next? Update to our Insight Plan

Want to know what we’re currently working on or about to publish?

Our Insight Plan sets out what insight work we plan to carry out – we have just published an update that includes links to recently-published work as well as future projects.

Insight Plan 2017-18: Making a difference for transport users

Transport Focus is an evidence-based organisation. Developing insight and research into the experiences, needs and priorities of transport users is the keystone of our work. This year we will talk to around 170,000 transport users.

If you would like to know more about the insight projects or publications, please do get in touch with our Insight Team.

Our plan Making a difference for transport users: the next three years 2017-20 sets out main goals and the themes for our work. It also contains more information about us and how we work.


  • Train
  • Coach
  • Tram
  • Bus
  • Road users
  • Ferry
  • Wales
  • Road use – business travel
  • Disruption
  • Road use – leisure
  • Road user experience
  • Road user safety and accidents
  • Road use – good vehicles
  • Fares and ticketing
  • Passenger information
  • Trains and carriages
  • Getting a seat
  • Personal safety and security
  • Sustainability and environment
  • Future of rail
  • Road use – commuting
  • Accessibility
  • Scotland
  • Stations
  • Passenger experience
  • Bicycles
  • Refunds and compensation
  • Road users
  • Train stations
  • Bus
  • Road user
  • Car
  • Smarter travel
  • Franchises
  • Railway
  • Coach
  • Tram
  • Lorry
  • National Rail Passenger Survey
  • Train design
  • Bus Passenger Survey
  • Motorway services


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