Skip to content

Open data

What is open data?

Open data is information that is available for anyone to use, for any purpose, at no cost. All open data has to be licensed by its owner as open data; this permits people to reuse it. 

Explore our data

Search for rail satisfaction ratings, or explore the complaint appeals we have received.


Click here to download our data.

How is Transport Focus opening up its data?

Transport Focus has now launched a tool to open up our National Rail Passenger Survey, allowing you to search for satisfaction ratings for your train service going back over a period of time. It will also allow you to explore the complaint appeals we have received for each train company.

Alongside this we have published data sets from our National Rail Passenger Survey and the complaint appeals we mediate.

You may also be interested in our more technical research analysis tool ‘Reportal‘, which includes the last three years’ core NRPS results.

Our open data strategy sets out how we will open up our data now and over the next year.



How to use our open data tool from Transport Focus on Vimeo.

Open data how to – National Rail Passenger Survey from Transport Focus on Vimeo.

Open data how to – Complaints overview from Transport Focus on Vimeo.

Open data how to – Complaints explorer from Transport Focus on Vimeo.

Related content

Latest news

Tomorrow’s rail passengers

Find out more
Latest publication

Services for disabled rail passengers – a consultation response

Find out more
Latest post

I’ve kicked the tyres now let’s go, right?

Find out more