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Information on completing the Bus Passenger Survey

Who is Transport Focus?

We are the independent transport user watchdog. Our mission is to get the best deal for passengers and road users. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. We use our knowledge to influence decisions on behalf of passengers and road users to secure improvements and make a difference.

Why do we run this survey?

To find out reliably what passengers think of their bus services. With your evidence Transport Focus uses the results to push for improvements on your behalf through working with those involved in providing bus services.

Does the survey make a difference?

Yes. Bus companies, local councils, and Government all have a part in how bus services are run in your local area. This survey’s results are published, so they are seen by those organisations and local/national press.  The results get used to prioritise improvements, but also to show where credit is due for things done well.

My journey today was not how it usually is

Please only rate the journey on which you were given the questionnaire. Many bus routes at many different times of the day are surveyed, enough for any unusually better or worse journeys to even themselves out.

How is the survey carried out?

The survey is professionally conducted in accordance with the Market Research Society code of conduct:

Are my answers anonymous?

Yes. The questionnaire does not ask for any personally identifying information.

Will I be able to see the results of the survey?

Yes. Results are normally published around March each year. To get a copy of the results report, please complete the email newsletter sign-up form – make sure you tick the fourth box.

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