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Coming soon

This year we will talk to over 140,000 transport users in the course of our research and rail complaint handling. Our work plan sets out the programme of insight, and how we will use it to influence decision-makers, funders and your journeys.

A big focus will be to deliver new, digital ways of gathering insight, including via social media engagement and ‘emotional tracking’. We have started to build a large-scale online panel of transport users for fast feedback. We will bolster existing passenger surveys and create a new road user satisfaction survey.

  • National Rail Passenger Survey: The next wave will be published on 24 January 2017 (for January 2017 results can be found here).
    Transport Focus is also working on an update of this survey. We commissioned a technical review of the survey (click here) and ran a public consultation.
  • Bus Passenger Survey: the Autumn 2016 survey was published in March 2017. Click here to see the latest results.
  • Tram Passenger Survey: the 2017 Autumn survey results will be published in 2018. Click here to find out more.
  • Rail passengers’ trust and priorities: updating our previous research this work will look to understand passengers’ top priorities for improvement and their trust in the rail industry.
  • Rail passengers with a disability: in partnership with the Department for Transport this research help develop a better understanding of the emotional experiences of rail passengers with a disability.
  • East Midlands franchise: we are researching the views and experiences of East Midland’s train passengers and their hopes for the future franchise.
  • Wales and Borders rail services: the current franchise runs until October 2018. Working with Transport for Wales and the Department for Transport we are researching passengers’ experiences and aspirations for the future of this service.
  • Strategic Roads User Survey: we are currently piloting two parallel methods to inform this new survey. Look out for the outcome of our pilot later this year.
  • Motorway Services User Survey: speaking to road users across England this new survey will provide a network view of satisfaction at motorway services.
  • Road surface quality: in partnership with Highways England, this research will improve our understanding of roads surface quality which road users see as a top priority for improvement.
  • Cyclists, equestrians, and pedestrians satisfaction with the Strategic Road Network: how satisfied are cyclists, pedestrians and equestrians when they come into contact with Highways England’s network? This research will provide an insight into this group’s experiences of using the road network.
  • Smart motorways: research findings will be available later this year on road users’ experiences and views about different types of smart motorway, including all-lane running.
  • Young people’s attitudes to travelling by bus: this research will explore young people’s attitudes to travelling by bus and what might make bus a more attractive travel option.