Skip to content

Giving passengers a voice in rail services

Major changes are underway to the process for awarding rail passenger franchises. The Government recently set out a revised timetable for franchise replacement and changes to policy, in response to the Brown Review, will also soon follow. Government has committed to giving passengers a greater voice in the way franchises are awarded, extended and run. Passengers are now putting around two pounds into the railway for every pound of taxpayer subsidy – so their voice should be amplified. 

We welcome the commitment to re-building passengers’ views into the heart of the process and to giving passengers an enhanced role in deciding whether a future new operator can get a franchise extension. It is crucial that effective passenger consultation and input takes place in the process of potentially extending existing franchises. 

To get a better understanding of what passengers wanted we did what we always do – we went out and asked them. This research was designed to get a better understanding of passengers’ awareness of the existing franchising process and, perhaps more importantly, whether/how they can best contribute to the process.

  • passenger engagement with rail franchising April 2013.pdf
  • Train
  • Franchising

Related content

Latest news

Sort My Sign: transport watchdog calls for better road user information

Find out more
Latest publication

Sort My Sign campaign

Find out more
Latest post

Road sign not up to scratch? Let us know

Find out more