National Rail Passenger Survey – NRPS – spring 2019 – main report

Transport Focus surveys more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys. It is the largest published rail passenger satisfaction survey in the world. … Continue reading National Rail Passenger Survey – NRPS – spring 2019 – main report