Skip to content

Smart ticketing in Norfolk: what do passengers think? – summary report

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on buses. We wanted to find out:

  • what did bus passengers, bus operators and local authority staff think about smart ticketing before the launch of holdall?
  • how was the actual introduction of holdall on buses from all three viewpoints?
  • what lessons can be learned from the holdall pilot so far – for Norfolk when it expands the scheme and for other schemes across the country?

This is the summary report – the full report can be found here.

Downloads
  • Smart ticketing in Norfolk - what do passengers think - March 2015.pdf
    Download
Modes
  • Bus
Topics
  • Transport integration
  • Fares and ticketing
  • Passenger experience
  • smarter travel

Related content

Latest news

Travelling by train this Christmas? Act now to get bargain fares

Find out more
Latest publication

Caledonian Sleeper: understanding passengers’ expectations and experiences

Find out more
Latest post

95 days to go until Christmas, time to grab a bargain

Find out more