Skip to content

Ticket Retailing Website Usability

This report sets out the findings of Passenger Focus’s research into how easy it is for passengers to buy train tickets on the internet – a method of purchase that continues to grow strongly, particularly among passengers travelling longer distances. The report follows on from research Passenger Focus undertook in 2010 into the ease of use of ticket vending machines at railway stations.

Downloads
  • ticket_retailing_website_usability_june_2011.pdf
    Download
Modes
  • Train
Topics
  • Fares and ticketing

Related content

Latest news

Transport Select Committee report into the health of the bus market

Find out more
Latest publication

Managing user expectations when responding to major disruptions

Find out more
Latest post

Make hay while the sun shines: preparing for extreme weather

Find out more