Skip to content

Key research publications

The table below lists the most important pieces of research we have carried out and published in the last few years. Click the name of the publication to view and/or download it.

Publication date Name of publication

Road users

November 2017 Road surface quality: what road users want from Highways England
October 2017 Motorway Services User Survey – Spring 2017
September 2017 Getting to the heart of smart – road user experiences of smart motorways
July 2017 National Road Users’ Satisfaction Survey 2016-2017
June 2017 Road users’ priorities for the Road Investment Strategy, 2020-25
March 2017 Measuring performance of England’s strategic roads: what users want
December 2016 A safe place to park – what lorry drivers want during disruption to cross-Channel services
November 2016 Road to the future – What road users want from Highways England’s 2020-25 Route Strategies
November 2016 Incidents and roadworks – A road user perspective
July 2016 Take a break – Road users’ views about roadside facilities
December 2015 Road users’ priorities for improvement: heavy goods vehicle drivers 
July 2015 Road users’ priorities for improvement: car and van drivers and motorcyclists
March 2015 Road user needs and experiences – summary report

Rail

October 2017 Rail passengers’ experiences and priorities during engineering works
July 2017 National Rail Passenger Survey (Spring 2017)
June 2017 The future of the Wales and Borders rail service: what passengers want
January 2017 National Rail Passenger Survey (infographic here)
November 2016 Franchising: what passengers want
November 2016 Rail delays and compensation – what passengers want
June 2016 National Rail Passenger Survey (infographic here)
February 2016 Passenger attitudes to rail staff
December 2015 Planned rail engineering work – the passenger perspective
November 2015 Train punctuality: the passenger perspective
July 2015 Reacting to extreme weather on the railways
June 2015 High Speed Two: putting the passenger at the heart of design
February 2015 Ticket to Ride – an update
November 2014 Passenger information screens at railway stations
October 2014 Rail passengers’ priorities for improvements
September 2014 Passenger information when trains are disrupted
August 2014 Passengers’ relationship with the rail industry
April 2014 The passenger experience – summary report
March 2014 Passenger Assist summary report
June 2013 Giving passengers a voice in rail services

Bus

March 2017 Bus Passenger Survey – Autumn 2016
March 2016 Bus Passenger Survey – Autumn 2015
March 2016 Bus passengers have their say: Trust, what to improve and using buses more
July 2015 Bus driver training – What works? What next?
December 2014 What’s the holdup? Exploring bus service punctuality
January 2014 How late is late – What bus passengers think about punctuality and timetables
October 2013 Giving passengers a voice in bus services
October 2013 Bus passenger views on value for money
April 2013 Bus passengers’ experience of delays and disruption
September 2012 Bus service reductions – the impact on passengers
March 2010 Bus passengers priorities for improvement

Tram

June 2017 Tram Passenger Survey – Autumn 2016
May 2016 Tram Passenger Survey – Autumn 2015

Coach

 June 2011  Coach passenger needs and experiences

Multi-modal

July 2013 – ongoing Smarter travel series:

Smartcards on c2c: what do passengers think?

New types of tickets with smart ticketing: what do passengers think about carnets?

Using smartcards on rail in the south east of England: what do passengers want?

Norfolk bus passenger research phase two report

Smart ticketing in Norfolk: what do passengers think? – summary report

Smart ticketing – rail passengers and apps: what next? – summary report

Smart ticketing – contactless payment for rail

Smart ticketing – mobile applications

Smart ticketing – Oxford SmartZone

Smart ticketing – what rail passengers want

June 2014 Transport integration in Scotland
November 2012 The future of transport overview
Modes
  • Train
  • Coach
  • Tram
  • Bus
  • Road users
Topics
  • Transport Focus
  • Passenger experience

Related content

Latest news

What’s next? Update to our Insight Plan

Find out more
Latest publication

Motorway disruption – Transport Focus correspondence

Find out more
Latest post

Don’t give up on public transport

Find out more