Skip to content

Key research publications

The table below lists the most important pieces of research we have carried out and published in the last few years. Click the name of the publication to view and/or download it.

Publication date Name of publication

Road users

August 2019 Motorway Services User Survey 2019
July 2019 Strategic Roads User Survey – 2018-19 summary report
June 2019 Road information: the user perspective
May 2019 Upgrading the M4 to a smart motorway
August 2018 National Road Users’ Satisfaction Survey 2017-18
July 2018 Motorway Services User Survey – Spring 2018
November 2018 An accessible road network? Disabled user experience on England’s motorways and major ‘A’ roads
October 2018 Cyclists, pedestrians and equestrians: measuring satisfaction with journeys on Highways England’s network in the North West and East Midlands
August 2018 National Road Users’ Satisfaction Survey 2017-18
July 2018 Motorway Services User Survey 2018
November 2017 Road surface quality: what road users want from Highways England
October 2017 Motorway Services User Survey – Spring 2017
September 2017 Getting to the heart of smart – road user experiences of smart motorways
July 2017 National Road Users’ Satisfaction Survey 2016-2017
June 2017 Road users’ priorities for the Road Investment Strategy, 2020-25
March 2017 Measuring performance of England’s strategic roads: what users want
December 2016 A safe place to park – what lorry drivers want during disruption to cross-Channel services
November 2016 Road to the future – What road users want from Highways England’s 2020-25 Route Strategies
November 2016 Incidents and roadworks – A road user perspective
July 2016 Take a break – Road users’ views about roadside facilities
December 2015 Road users’ priorities for improvement: heavy goods vehicle drivers 
July 2015 Road users’ priorities for improvement: car and van drivers and motorcyclists
March 2015 Road user needs and experiences – summary report


July 2019 Make Delay Pay report
June 2019 National Rail Passenger Survey (Spring 2019)
January 2019 National Rail Passenger Survey (Autumn 2018)
October 2018 Rail delays and compensation
June 2018 National Rail Passenger Survey (Spring 2018)
February 2018 High Speed 2: using passenger insight to aid High Speed 2 design
January 2018 National Rail Passenger Survey (Autumn 2017)
November 2017 Rail passengers’ priorities for improvement
October 2017 Rail passengers’ experiences and priorities during engineering works
July 2017 National Rail Passenger Survey (Spring 2017)
June 2017 The future of the Wales and Borders rail service: what passengers want
January 2017 National Rail Passenger Survey (infographic here)
November 2016 Franchising: what passengers want
November 2016 Rail delays and compensation – what passengers want
June 2016 National Rail Passenger Survey (infographic here)
February 2016 Passenger attitudes to rail staff
December 2015 Planned rail engineering work – the passenger perspective
November 2015 Train punctuality: the passenger perspective
July 2015 Reacting to extreme weather on the railways
June 2015 High Speed Two: putting the passenger at the heart of design
February 2015 Ticket to Ride – an update
November 2014 Passenger information screens at railway stations
September 2014 Passenger information when trains are disrupted
August 2014 Passengers’ relationship with the rail industry
April 2014 The passenger experience – summary report
March 2014 Passenger Assist summary report
June 2013 Giving passengers a voice in rail services


May 2019 Making bus a better choice for young people
March 2019 Bus Passenger Survey – Autumn 2018
March 2018 Bus Passenger Survey – Autumn 2017
February 2018 Using the bus: what young people think
March 2017 Bus Passenger Survey – Autumn 2016
March 2016 Bus Passenger Survey – Autumn 2015
March 2016 Bus passengers have their say: Trust, what to improve and using buses more
July 2015 Bus driver training – What works? What next?
December 2014 What’s the holdup? Exploring bus service punctuality
January 2014 How late is late – What bus passengers think about punctuality and timetables
October 2013 Giving passengers a voice in bus services
October 2013 Bus passenger views on value for money
April 2013 Bus passengers’ experience of delays and disruption
September 2012 Bus service reductions – the impact on passengers
March 2010 Bus passengers priorities for improvement


April 2019 Tram Passenger Survey – Autumn 2018
March 2018 Tram Passenger Survey – Autumn 2017
June 2017 Tram Passenger Survey – Autumn 2016
May 2016 Tram Passenger Survey – Autumn 2015


March 2019 Getting to and from the airport. Is coach an option?
 June 2011  Coach passenger needs and experiences


July 2013 – ongoing Smarter travel series:

Smartcards on c2c: what do passengers think?

New types of tickets with smart ticketing: what do passengers think about carnets?

Using smartcards on rail in the south east of England: what do passengers want?

Norfolk bus passenger research phase two report

Smart ticketing in Norfolk: what do passengers think? – summary report

Smart ticketing – rail passengers and apps: what next? – summary report

Smart ticketing – contactless payment for rail

Smart ticketing – mobile applications

Smart ticketing – Oxford SmartZone

Smart ticketing – what rail passengers want

June 2014 Transport integration in Scotland
November 2012 The future of transport overview
  • Train
  • Coach
  • Tram
  • Bus
  • Road users
  • Transport Focus
  • Passenger experience

Related content

Latest news

Smart travel extends across Govia Thameslink Railway

Find out more
Latest publication

Transport Focus letter to West Midlands Trains

Find out more
Latest post

Strike, delays and cancellations – passenger trust must be rebuilt

Find out more