National Rail Passenger Survey
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
Download the most recent NRPS report from Spring 2017 (published July 2017). The next wave will be published on 30 January 2018.
Explore recent and previous NRPS results for your area or train service.
Latest publicationsView all