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National Rail Passenger Survey

Transport Focus consults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator in most rail franchises.

Latest results

To read results from the NRPS spring wave 2019 undertaken between 04 February and 14 April 2019 download the full report or at-a-glance guides for the entire rail network and each train operator:

National Rail Passenger Survey – NRPS – spring 2019 – main report

National Rail Passenger Survey (NRPS) at a glance – Great Britain wide – spring 2019

National Rail Passenger Survey (NRPS) at a glance guides by train company – spring 2019



  • Train
  • Passenger experience


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