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National Rail Passenger Survey

Transport Focus┬áconsults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator in most rail franchises.

The latest wave of the survey was published on 2 July 2020.

Latest results

To read results from the NRPS spring 2020 wave download the full report:

National Rail Passenger Survey main report

Modes
  • Train
Topics
  • Passenger experience

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