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National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

Latest results

Download the most recent NRPS report from spring 2018 (published June 2018).

We produce at-a-glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.

See how each train operator performs in our infographic.

Explore recent and previous NRPS results for your area or train service.

Latest publications

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  • Train
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  • Passenger experience

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