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National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

Latest results

Download the most recent NRPS report from Spring 2017 (published July 2017).

We produce at-a-glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.

Explore recent and previous NRPS results for your area or train service.

Modes
  • Train
Topics
  • Passenger experience

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