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National Rail Passenger Survey

Transport Focus consults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator in most rail franchises.

Latest results

Download the NRPS report from autumn 2018 (published January 2019).

Rail passenger satisfaction at lowest level for a decade

Read the story in Scotland and Wales

Read the lastest at-a-glance guides for Great Britain as a whole and individual train companies. These contain headline results and recent trends.

Explore previous NRPS results for your area or train service.

Modes
  • Train
Topics
  • Passenger experience

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