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Tram Passenger Survey

About the Tram Passenger Survey

Transport Focus seeks improvements for transport users by understanding their needs and experiences, measuring passenger satisfaction across numerous transport modes.

The Tram Passenger Survey (TPS) benchmarks six tram operators and authorities against one another across robust measurements of satisfaction.

This survey is increasingly recognised as a benchmark for understanding the passenger experience and the survey is being used by local authorities to plan service improvements.

Future surveys will explore further why tram journeys achieve higher overall passenger satisfaction than other modes.

Latest Tram Passenger Survey

Download the most recent TPS report, published in April 2019.

 

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