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Transport User Panel

As the independent watchdog, it is our job to help those who make decisions about transport to understand how things might be improved for transport users, and what transport users really think.

To find this out we regularly carry out research among those using different forms of transport or making particular journeys.

We also have an panel of transport users across the country who we often ask to give their views about specific issues about which we are interested.

Surveys we carry out through our panel enable us to get a quick sense of events happening ‘in the moment’ and are sometimes used to support the findings that we collect through the larger and more complex research projects that we undertake.

Research using our panel has, in the past, helped to inform those managing upgrade work at stations on how to keep passengers informed, and made clear the impact of strike action on passengers for example.

Explore the research that we have completed with our panel recently further down the page, or click here to see all our recent publications.


Join the panel

As a member of our Transport User Panel we would regularly send you surveys and we will use the information you provide on these to influence those who make decisions about the way in which transport is managed.

All information which we collect is held securely and used for research purposes only.
If you are interested in signing up to our panel, please click here.

Previous surveys

Southern Rail industrial action – Transport User Panel survey

Transport User Panel survey: awareness of Southern Season Ticket Compensation

London and the south east passenger panel survey


Northern: rail passengers’ views of customer service

Coming soon...

Panel surveys soon to be published include:

  • passenger information during disruption
  • WiFi on public transport
  • Dartford Crossing survey
  • rail diversions
  • experiences of severe weather.


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