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Developing a new road user survey

One of Transport Focus’s key responsibilities on behalf of road users is to develop a new road user survey to replace the current National Road User Satisfaction Survey (NRUSS).

To help inform our thinking, Transport Focus commissioned an Independent Analytical Review (the Review) of the existing NRUSS survey. This was led by Professor Graham Parkhurst, of the Centre for Transport and Society at the University of West of England, working with Adam Phillips of Real Research.

The Review recommends developing a high quality and flexible approach to collecting the views of users of the Strategic Road Network (SRN). Its key recommendation is to develop an online panel to allow the new satisfaction survey and other research to be conducted robustly.

The Review proposes that the main online survey interviews drivers only, and that they are randomly sampled, ideally from the Driver and Vehicle Licencing Agency’s (DVLA) driver licence database.

Those identified through this process would be invited to opt in to the panel and could be invited to complete the satisfaction survey annually for up to three years. The satisfaction survey would take between 10 and 20 minutes to complete, be modular in design and would permit follow-up questioning.

The panel would be refreshed periodically to replace panellists who had left. The Review proposes a piloting stage to test various aspects before the new survey is formally launched. Transport Focus welcomes the Review and intends to use it to guide development of the new survey.

A copy of the Review is available here. You can also read Transport Focus’s summary of progress with the new survey, as of January 2016.

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