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Transport Focus is the independent watchdog. We’re here to put the interests of transport users first. Our mission is to get the best deal for passengers and road users.

With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. We use our knowledge to influence decisions on behalf of passengers and road users to secure improvements and make a difference.

We kept close track of disruption during the rail timetable crisis that started on 20 May 2018 and continue to monitor service quality and compensation arrangements.

We can also help resolve complaints with rail companies – find out more here.

Sign up for our monthly newsletter, and we’ll keep you updated on what we’re doing on your behalf.

If you work in the transport industry or have responsibility for making transport decisions, why not see how you can work with us to get useful, relevant transport user insight? Email our head of insight to find out more.

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