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Transport Focus is the independent watchdog, working to put the interests of transport users first and to get the best deal for passengers and road users.

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With a strong emphasis on evidence-based campaigning and research, Transport Focus ensures that it knows what is happening on the ground. This knowledge is used to influence decisions on behalf of passengers and road users to secure improvements and make a difference.

The disruption passengers suffered during the rail timetable crisis that started on 20 May 2018 was closely tracked and Transport Focus continues to monitor service quality, punctuality and compensation arrangements.

Transport Focus can also help resolve complaints with rail companies.

If you work in the transport industry or have responsibility for making transport decisions, why not see how you can work with Transport Focus to get useful, relevant transport user insight? Contact Ian Wright, head of innovation and partnerships to find out more.

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