Working in partnership with London TravelWatch

What is Transport Focus?

Transport Focus is the independent watchdog for transport users. We put the interests of transport users first and aim to get the best deal for passengers and road users.

With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. This knowledge is used to influence decisions on behalf of passengers and road users to secure improvements and make a difference.
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Find out more about us on the site, and make sure you sign up to our newsletter to get the latest news first! You can also listen to our podcast here.

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Where to begin?

Know what you're looking for? Use the icons below. Or take our quiz to help point you in the right direction. Looking for the search tool? It's at the top right of the page.

Rail passengers

What we're doing for users of Britain's railway
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Bus passengers

What we do for bus users
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Road users

For users of motorways and major 'A' roads
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Other transport

Coach and tram passenger information
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Our campaigns

Make Delay Pay

Our recent campaign to help make sure rail passengers don’t miss out on compensation when delayed

Sort My Sign

If it's not clear, it's not safe. We help users of the Strategic Road Network to report overgrown or damaged signs to Highways England
Transport Focus Transport Focus Transport Focus
Booking with confidence during the pandemic

When the pandemic hit and the Government advised people to only travel for essential reasons, Transport Focus successfully campaigned for the removal of admin fees on Advance rail tickets that had to be changed.

The Transport Focus team