National Station Improvement Programme: Phase Two report

The objective of this research was to understand, by making a before-and-after comparison, whether or not the National Station Improvement Programme (NSIP) has had a measurable impact on passenger satisfaction with some of the stations included in the programme.

The ‘before’ benchmark was provided by a pre-improvement survey at 25 stations in 2008, prior to any NSIP work being undertaken (Phase One). A second wave of research was undertaken as works were completed at seven of those 25 stations, enabling a comparison to be made.