Working in partnership with London TravelWatch

What you think matters. Everything Transport Focus does is supported by evidence provided by unique insight work and a wide range of activities designed to find out what matters to road, rail, bus and tram users.

Browse, search and download a wide range of Transport Focus insight research reports on our publications page.

Until the pandemic, much of our work was repeated at least once a year, so it is possible to track trends over time and spot the impact of change. You can interrogate the data from these ‘tracker’ surveys via the Transport Focus data hub.

We also have our own Transport User Panel, a range of transport users across the country who we can call on to get their views about specific issues. Panel surveys enable Transport Focus to get a quick sense of events happening ‘in the moment’ and are sometimes used to support findings collected through larger and more complex research projects.

Explore our latest data in detail on the data hub.

Explore the results of our surveys and create your own charts. Includes the Travel During Covid-19 survey, rail, bus and tram passenger surveys, strategic roads user survey and the motorway services user survey.
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Pre-Covid insight

Before the Coronavirus pandemic, Transport Focus spoke to thousands of transport users every year to produce national pictures of satisfaction with rail and bus services and the strategic road network (A roads and motorways). Because we spoke to so many people, we could also delve into the data to get useful pictures of how local areas or even specific services were performing. We repeated these surveys each year – twice a year for rail – so they were also useful for spotting trends.

The roads survey continues but we have currently paused the other surveys. We are developing new insight activities so that when travel is restarted our new-look surveys will be even more useful.

All data is still available via our data hub.

Find out more about our tracker surveys, including the most recent reports from each:

We also took over the running of the National Roads User Satisfaction Survey until its final wave in March 2020 – it has been replaced by the Strategic Roads User Survey. Find out more here.

Insight Team