Working in partnership with London TravelWatch

Transport Focus is the independent watchdog for transport users.

We are an executive non-departmental public body, sponsored by the Department for Transport. We’re led by a Board of non-executive directors and run by a management team.

You can see responsibilities and reporting lines of our staff in the organisation chart.

World-beating insight

We speak to thousands of transport users – and many who don’t use transport – to gain real insight. Find out more about our research here.

Campaigns and advocacy

We use our insight to influence decision-makers on behalf of transport users. We also run consumer campaigns to help make sure that transport users get the best deal.

Help and advice

Check out our help pages, or get in touch if you’ve got an issue you think needs investigation. If you want to complain about a specific journey, we can tell you how to do that.


We’re transparent – we publish everything we do. Read more here.

Great people

Check out our team of dedicated professionals – all here to help make your journeys better.

Transport Focus: serving transport users since 1947

Read more about our history and the legislation that makes us independent.


A great place to work

Considering a career with us? Chief executive Anthony Smith wants to tell you a bit more about working for the independent consumer champion.
Read more

Our people

Meet the Transport Focus team
Find out more

Organisation chart

See who does what
Download the chart
Transport Focus Transport Focus Transport Focus
Making our meetings transparent

Transport Focus is committed to transparency, and as part of that effort we hold Board meetings in public several times a year. Lockdown put paid to real-life meetings but we’ve now started broadcasting live-streamed sessions, where members of the public can ask questions no matter where they are in the country. Progress! Click here to watch November’s meeting.