Blog

Blog
03 February 2025

Fare Evasion and Revenue Protection – Making things better for passengers

Throughout January, we shared our latest thinking in an area of rail travel that always drives a level of debate. What constitutes fare evasion...
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Blog
13 November 2024

Government Rail Reform Update – Putting Passengers First

The railway in Great Britain is heading towards a period of significant change, with the Government continuing to progress the Rail Public Ownership...
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Blog
27 September 2024

Satisfaction and performance: insights from our latest Rail User Survey

In recent weeks, Transport Focus has been shining a spotlight on rail passenger priorities. It is positive that industry partners remain focussed on...
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Blog
21 August 2024

Access all areas?

Transport Focus is acutely aware that passenger assistance across the rail network can be hit and miss.  There are many accounts from disabled...
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Blog
29 July 2024

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s Speech set out plans for a Railways Bill, a welcome...
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Blog
23 July 2024

Report reveals decline in train assistance for disabled passengers

The Office of Rail and Road (ORR) has released its annual report on passenger satisfaction and performance of Passenger Assist. This is the service...
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Blog
15 March 2024

M25 closure this weekend: accurate information is the key for drivers

This weekend sees a full closure of the M25 between junctions 10 and 11 near Wisley in Surrey. Clearly, closing such a busy stretch of road all...
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Blog
23 February 2024

Putting passengers at the heart of rail reform

On Tuesday the Government published the long-awaited Draft Rail Reform Bill. This is an important milestone in reforming our railways. At its...
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Blog
20 February 2024

The shift to EVs: balancing cost and convenience for a seamless transition

The UK reached a new milestone in January, selling its millionth electric car. The number of electric vehicles (EVs) on the road continues to rise...
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Blog
08 February 2024

Why are more people in Cornwall choosing the bus?

How can the industry entice people back onto the bus? We saw from the £2 fare cap that value for money is a key factor to help get bus passengers...
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Blog
24 January 2024

The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many journeys. This is welcome news for passengers. Our...
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Blog
17 January 2024

Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a cracked rail, broken down trains and, of course, storms...
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