Blog

Passengers walking through a train station.
Blog
20 November 2023

A ‘fragile’ railway?

It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words, one where it’s unusual for a train to be late...
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Author
Anthony Smith
Anthony Smith
Blog
16 November 2023

Make Delay Pay: more passengers claiming compensation

All our research on rail confirms the importance of punctuality for passengers – they want and expect their train to be on time. When it’s not, a...
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Author
Anthony Smith
Anthony Smith
Anthony Smith standing at a service station for lorry drivers.
Blog
13 October 2023

Motorway services – better facilities for lorry drivers

Motorway services are often a critical part of our journeys. Most of us have felt tired or hungry, run short of fuel or just needed a comfort break...
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Author
Anthony Smith
Anthony Smith
Cars and lorries driving along a motorway.
Blog
29 September 2023

The university run – Sort My Sign

This week, many families will be taking to the roads to help move their children into university accommodation around the country. A time packing up...
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Author
Anthony Smith
Anthony Smith
Transport for Wales train at a station.
Blog
12 September 2023

A raw deal for rail passengers in Wales?

Rail headlines are dominated by questions around the future of ticket offices. But strikes and overtime bans have been going on for more than a...
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Author
Anthony Smith
Anthony Smith
Blog
04 August 2023

Rail travel blighted by overtime ban

Passengers travelling by train in England have just experienced another week of ‘action short of a strike’ – in other words an overtime ban –...
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Author
Kieran Watkins
Kieran Watkins
Repairs taking place on the nuneham viaduct
Blog
08 June 2023

Nuneham viaduct and some very unplanned disruption

Disruption no matter how well planned is always a hot topic with rail passengers – and has been well publicised over the past 12 months with both...
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Author
Nina Howe
Nina Howe
Blog
18 May 2023

Learning the lessons of timetable changes

Another timetable change on rail is happening this weekend. In a previous blog I highlighted how the railway approaches timetable changes matters,...
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Author
Anthony Smith
Anthony Smith
Passengers at a ticket machine in London.
Blog
02 May 2023

Higher cost, more hassle – proposed travelcard changes

One-day London travelcards are under threat. Transport for London is currently consulting on whether it should get rid of this type of ticket,...
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Author
Anthony Smith
Anthony Smith
Passengers walking through Birmingham New Street station.
Blog
21 April 2023

At the centre of everything – West Midlands

The West Midlands is never far from the spotlight - from hosting the Commonwealth Games through to being the new home of everyone’s favourite...
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Author
Geoff Grant
Geoff Grant
Bus
Blog
12 April 2023

£2 bus fares – spreading the word

Transport Focus recently welcomed the extension of the Government's £2 bus fare cap to the end of June 2023. A much needed move to save passengers...
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Author
Lee Rowbotham
Lee Rowbotham
Blog
27 March 2023

Getting it right – lorry driver facilities

We know that lorry drivers provide a vital service to the economy and to society. The vast majority of all goods and services are transported by...
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Author
Lee Rowbotham
Lee Rowbotham