Working in partnership with London TravelWatch

Work to make a difference for consumers

Thank you for your interest in joining Transport Focus; Britain’s independent consumer champion making a difference for road, bus, rail and tram users. It’s great you’re considering a career with us.

Transport Focus exists to make consumers more powerful. It was set up to protect consumers and is an independent, not-for-profit organisation that works to ensure people can enjoy journeys that are comfortable and more reliable.

Today there’s a greater need for a transport user advocate than ever before. In a fog of unfiltered opinions, Transport Focus builds arguments that are grounded in evidence drawn from consumer insight research that probes user satisfaction and investigates key issues for transport users. It also holds powerful organisations to account.

This is possible because of the talented and skilled people who work for Transport Focus. There’s nowhere quite like it; the range of expertise means you’ll never stop learning something new. Your colleagues will be passionate about the work they do and work closely with each other. Some are based around the country (e.g. in the West Midlands) and others work from offices in London, Manchester and Cardiff. Together we work as a strong team to inform debate, influence opinion, secure service improvements and – where necessary – drive policy change.

It’s a great time to join Transport Focus. There are some significant new challenges to tackle and ambitious plans to make more of a difference using research, consumer advocacy and campaigns. If you want to make a real, positive difference for transport users across Great Britain – today and in the future – then you’re in the right place.

Current vacancies

Chair of Transport Focus

The Secretary of State for Transport wishes to appoint a new Chair of Transport Focus to make a major contribution to representing the interests of transport users across the country and influencing future transport policy.
Find out more and apply

Casework Officer (London TravelWatch) 9 month fixed term

Our sister organisation London TravelWatch is the statutory watchdog for transport users in and around the capital. Find out more and apply for the role of casework officer by clicking the button below (external link). The casework officer will investigate complaints from passengers who are dissatisfied with the response they have received from transport operators.
Find out more and apply

The Transport Focus team