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Work to make a difference for consumers

Thank you for your interest in joining Transport Focus; Britain’s independent consumer champion making a difference for road, bus, rail and tram users. It’s great you’re considering a career with us.

Transport Focus exists to make consumers more powerful. It was set up to protect consumers and is an independent, not-for-profit organisation that works to ensure people can enjoy journeys that are comfortable and more reliable.

Today there’s a greater need for a transport user advocate than ever before. In a fog of unfiltered opinions, Transport Focus builds arguments that are grounded in evidence drawn from consumer insight research that probes user satisfaction and investigates key issues for transport users. It also holds powerful organisations to account.

This is possible because of the talented and skilled people who work for Transport Focus. There’s nowhere quite like it; the range of expertise means you’ll never stop learning something new. Your colleagues will be passionate about the work they do and work closely with each other. Some are based around the country (e.g. in the West Midlands) and others work from offices in London, Manchester and Cardiff. Together we work as a strong team to inform debate, influence opinion, secure service improvements and – where necessary – drive policy change.

It’s a great time to join Transport Focus. There are some significant new challenges to tackle and ambitious plans to make more of a difference using research, consumer advocacy and campaigns. If you want to make a real, positive difference for transport users across Great Britain – today and in the future – then you’re in the right place.


Are you a talented communicator who wants to use their powers for good?

Transport Focus is Britain’s independent transport user advocate. We build arguments that are grounded in evidence drawn from consumer insight research, and we hold powerful organisations to account.

During the coronavirus lockdown, we have pushed for rail and bus season ticket holders to get no-quibble refunds, and worked hard to make sure companies made the process quick and easy.

Longer-term, our campaigns work focusses on what is important to transport users. We are already laying the groundwork to be ready for the changed world that emerges post-lockdown.

We need a senior communications officer to join our busy team for 12 months.

You will be an engaging copywriter with strong news sense, a great eye for detail, skilled at building internal and external relationships, and able to manage your own time effectively. Enthusiasm and a ‘can do’ attitude are essential.

The successful applicant will:

  • be part of a busy press office that handles enquiries from media as diverse as BBC News at Ten to Rail magazine (including some out of hours duty cover)
  • help run campaigns that improve the lives of transport users
  • help run and develop the website and social channels.

Reporting to the Head of Communications you will be part of a team that is responsible for all external and internal communications. This post is based out of the Manchester office although some working from home, travel to London and other areas within Britain is expected. We are open to flexible working requests.

To apply, please download the application pack and submit your form by 12noon on Wednesday 2 June 2020.

If you would like an informal chat about the role, please call Sara Nelson, Head of Communications, on 0300 123 2165.