Working in partnership with London TravelWatch

Explore our latest data in detail on the data hub.

Explore the results of our surveys and create your own charts. Includes the Travel During Covid-19 survey, rail, bus and tram passenger surveys, strategic roads user survey and the motorway services user survey.

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Making delay pay for rail passengers

Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.