News - Transport Focus

Latest news

02 April 2026

Press office

The press office number is 0300 123 2170. For out of hours and other issues click here.

More contacts

Latest newsletters

Latest blog posts

Blog

03 March 2026

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...

Put passengers first this festive season – communication is key

For many people, the festive season brings a well-deserved break, family gatherings, and a surge in travel. Every year, thousands rely on trains...

Author

Natasha Grice

Communications and Public Affairs Team

Upcoming events

Select event year

May

Transport Focus Board meeting in public

Transport Focus will hold its Board meeting in public, live via Teams, on Tuesday 19 May 2025 between 10-11.45am. The Board will consider the...

Cookie	Duration	Description
__RequestVerificationToken	session	This is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken	1 year	Used to help protect the website against Cross-Site Request Forgery attacks
JSESSIONID	past	General purpose platform session cookies that are used to maintain users' state across page requests.
MS0	30 minutes	This cookie is set by Microsoft to identify a particular session.
MSFPC	1 year	This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id	3 days	The cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT	16 years 3 months 24 days 10 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Cookie	Duration	Description
__putma	20 years	No description available.
_ptref	1 day	No description available.
_vizia_session	session	No description
CX_401921203	1 year	No description
CX_401922116	1 year	No description
DcLcid	3 months	No description available.
ep201	30 minutes	This cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep203	3 months	No description available.
FormsWebSessionId	1 month	No description
glassbox-session-id	30 minutes	No description available.
MC1	1 year	No description available.
SM	session	No description available.
smcx_0_last_shown_at	session	No description available.
SRM_B	1 year 24 days	No description available.
undefined	never	No description available.
usenewauthrollout	1 month	No description

News and events

Latest news

Transport Focus comment on update to National Rail Conditions of Travel

Transport Focus comment on Better Connected: a strategy for integrated...

Publication of Road Investment Strategy 3

Best bus services in Scotland named, as passenger satisfaction rises

Press office

Latest newsletters

Latest blog posts

Delay repay compensation – still more to do for passengers

Rail performance: survey reveals work still needed for passengers

Rail passengers have spoken; it’s time to listen

Put passengers first this festive season – communication is key

Communications and Public Affairs Team

Matt Hadlington,

Head of Communications and Public Affairs

Colette Gill,

Senior Communications Officer

Hazel Phillips,

Senior Public Affairs Manager

Kieran Watkins,

Communications Manager

Upcoming events

Transport Focus Board meeting in public

News and events

Latest news

Transport Focus comment on update to National Rail Conditions of Travel

Transport Focus comment on Better Connected: a strategy for integrated...

Publication of Road Investment Strategy 3

Best bus services in Scotland named, as passenger satisfaction rises

Press office

Latest newsletters

Transport User Voice – April 2026

Transport User Voice – March 2026

Transport User Voice February 2026

Transport User Voice January 2026

Latest blog posts

Delay repay compensation – still more to do for passengers

Rail performance: survey reveals work still needed for passengers

Rail passengers have spoken; it’s time to listen

Put passengers first this festive season – communication is key

Communications and Public Affairs Team

Matt Hadlington,

Head of Communications and Public Affairs

Colette Gill,

Senior Communications Officer

Hazel Phillips,

Senior Public Affairs Manager

Kieran Watkins,

Communications Manager

Upcoming events

Transport Focus Board meeting in public