Latest news

News
06 August 2026

Major rail disruption in northern England – watchdog response

Comment on the major rail disruption due to an electricity supply failure at a communications centre which is impacting passengers across the north...
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News
22 July 2026

Response to the announcement of the £2 bus fare cap

Louise Collins, Director at the independent watchdog Transport Focus: “Passengers consistently tell us they want bus services that are reliable,...
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News
21 July 2026

England’s best and worst roads named – with more roadworks on the...

M20 rated the best motorway, and A30 the best ‘A’ road – both scoring 79 per cent satisfaction.  M27 named England’s worst...
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News
20 June 2026

Statement from our Chief Executive

Alex Robertson, Chief Executive on behalf of all colleagues here at Transport Focus: "Transport Focus expresses its deepest sympathy to everyone...
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Press office

The press office number is 0300 123 2170. For out of hours and other issues click here.
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Latest blog posts

Blog
04 June 2026

Britain’s Railway – what matters most to rail passengers?

Last week saw the first train in Great British Railways (GBR) colours run into Brighton station to mark Britain’s largest train...
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Author
Natasha Grice
Natasha Grice
Blog
03 March 2026

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...
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Author
Natasha Grice
Natasha Grice
Blog
04 February 2026

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...
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Author
Colette Gill
Colette Gill
Blog
11 December 2025

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...
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Author
Natasha Grice
Natasha Grice
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Communications and Public Affairs Team

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