Our telephone number for passengers and road users is:0300 123 2350
Looking for help and advice, or need to make a complaint? Visit our dedicated advice section.Help and advice
Use our webform to get in touch with us. Our contact team will get right back to you within 3-5 working days.
Make an enquiry
Call the Transport Focus enquiry line on 0300 123 2350
Or write to us (no stamp needed):
PO Box 5594
Southend on Sea
94-98 Petty France
London SW1H 9EA
Manchester M1 2WD
Contact the press office
If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch (more details on our media contacts page).
Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.