Our telephone number for passengers and road users is:0300 123 2350


Looking for help and advice, or need to make a complaint? Visit our dedicated advice section.

Help and advice

General enquiry

Use our webform to get in touch with us. Our contact team will get right back to you within 3-5 working days.
Make an enquiry

Call the Transport Focus enquiry line on 0300 123 2350

Or write to us (no stamp needed):

77 Timothys Bridge Road
Stratford Enterprise Park
CV37 9BG


London office

Albany House
94-98 Petty France
London SW1H 9EA
Telephone: 0300 123 0860
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Manchester office

7th Floor Piccadilly Gate
Store Street
Manchester M1 2WD
Telephone: 0300 123 2140
Fax: n/a
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Cardiff office

5th Floor Trafalgar House,
5 Fitzalan Place,
Cardiff CF24 0ED
Telephone: 0300 123 0860
Fax: n/a
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Contact the press office

Members of the media can contact the Transport Focus press office during office hours on 0300 123 2170.

If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch (more details on our media contacts page).
Media contacts
Making delay pay for rail passengers

Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.