Working in partnership with London TravelWatch

The Strategic Roads User Survey (SRUS) is the formal measure of user satisfaction for those driving on England’s motorways and major ‘A’ Roads; the roads managed by Highways England on behalf of the Government. It asks about a wide range of factors that make up drivers’ journey experiences, including satisfaction with road surface, journey time, roadworks management, and how safe felt. SRUS also asks an overall journey satisfaction question.  The survey provides Highways England with a detailed picture of user opinion down to individual roads to help it make improvements where needed.

Before the Covid-19 pandemic, Transport Focus carried out over 8000 face-to-face interviews with users each year, on a continuous basis. Making face-to-face interviewing Covid-safe is problematic, so Transport Focus has developed an alternative methodology which is currently being tested.  SRUS surveying is expected to restart in April 2021.

You can analyse SRUS results yourself using Transport Focus’s datahub.