Motorway service areas play an important role for users of England’s motorways. Transport Focus carries out a large-scale annual survey (Motorway Services User Survey – MSUS) on users’ experience at all 112 official service areas (113 from 2021). Each year we find out users’ overall satisfaction, how good or poor the facilities were, and changes in drivers’ mood between arrival and departure. The survey was published in 2020 despite interviewing being cut short by Covid-19. We hope to carry out the survey again in Spring/Summer 2021.
You can explore the results further using our datahub.