Motorway service areas play an important role for users of England’s motorways. Transport Focus carries out a large-scale annual survey, the Motorway Services User Survey (MSUS), of users’ experience at all official service areas. Each year we find out users’ overall satisfaction, how good or poor the facilities were, and changes in drivers’ mood between arrival and departure. The survey was last published in 2020, did not take place in 2021 because of Covid-19, and will return in 2022.
You can explore the results further using our datahub.