Transport Focus consultation response on framework for determining redress for booked assistance not provided

18 September 2026

Transport Focus welcomes the current consultation by the Office of Rail and Road, on the proposed framework to help rail operators determine appropriate redress when booked passenger assistance has failed.

Our response to this consultation can be found in full below.

The consultation welcomes views on the effectiveness, completeness and practical application of the framework.

You can learn more about this consultation here.

2026 ORR Redress framework consultation Transport Focus feedback

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