Rail User Survey – edition 38
The Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and...
Read more
26 January 2024
Between 22 and 23 January we asked a representative sample of 2000 people across Britain how the upcoming strikes would affect their travel plans.
In our latest survey only half of people who planned to travel by train on strike days understood that affected train companies would provide no trains, or a significantly reduced service on some major routes.
The survey also looks at awareness levels, ratings of information provided about which train services would run and ratings of information about ticket changes/refunds.