Statement – Office of Rail and Road report on revenue protection practices

10 June 2025

Alex Robertson, Chief Executive of Transport Focus, the independent passenger watchdog commenting on the Office of Rail and Road’s report on revenue protection practices: 

 “We welcome the ORR’s report and are looking at their recommendations in more detail. It is important that train operators can collect the money they are owed for running the railway, but where passengers make an innocent mistake, they shouldn’t be punished unfairly. 

“We know that fares and ticketing simplification is a longer-term ambition for the industry. However greater consistency in how revenue protection is handled by operators would help build trust in the process and make things better for passengers now”