12 and 13 May rail strikes: pre-strike intentions ​and information survey

10 May 2023

We spoke to a representative sample people across Britain to find out how the upcoming rail strikes would affect their travel plans between 12 and 14 May.

The survey details awareness levels, ratings of information provided about which services would run or not run, and ratings of information about ticket refunds/exchanges.

• Less than 6 in 10 people who intended to travel on 12 or 13 May were aware of the strikes on these dates. This is a lower level of awareness than before the previous rail strikes this year.
• The majority of those that had planned to travel on days affected by strike action say they will no longer do so, but around one in three still plan to use the train on strike days.
• Information ratings remain similar to previous survey waves. Just over half of people who had intended to travel between 12 and 14 May rated information about which train services were running as good. Half rated information about changing tickets/refunds as good.