Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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20 December 2022
We spoke to a representative sample of more than 2000 people across Britain between 16-18 December, to find out how the upcoming strikes would affect their travel plans.
This report shows expected impact of the national strikes from 6pm Saturday 24 December to 6am Tuesday 27 December and on 3, 4, 6 and 7 January and the potential knock-on disruption on Thursday 5 and Sunday 8 January 2023.
It details awareness levels, ratings of information provided about which services would run or not run, and ratings of information about ticket refunds/exchanges.