Avanti West Coast disruption research update

29 December 2025

This report highlights how Avanti West Coast passengers feel about disruption to their journeys and how the train operator communicates with them when it happens. It uses qualitative and quantitative research conducted between August 2023 and February 2024 and builds on the findings of previous research in 2021-22.

This research completes a programme of activity to help Avanti West Coast understand and respond to passenger needs when services are disrupted.

Avanti West Coast Disruption Research Update 2024

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