Caledonian Sleeper guest satisfaction survey

13 January 2025

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.

This report contains results for the second quarter of fieldwork for the year 2024/25 combining rail periods 7, 8 and 9. This covers journeys made between 18 September and 24 December 2024.