Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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20 September 2022
This report is the third in a series summarising Transport Focus’s activities and findings relating to the rail strikes in 2022.
The report summarises the passenger experience of the ASLEF (13 August) and RMT union (18 and 20 August) strikes, findings of our insight and observations during and before the strikes, and our recommendations in light of them.