Passenger views on rail ticket retailing – their experience and attitudes to change

07 December 2023

This report summarises the main findings from research carried out in in December 2021 into passengers’ views on rail ticket retailing. The research examines how passengers buy their ticket now and their views on ticket retailing at stations in future. It focuses on the barriers passengers still perceive to switching to using ticket vending machines, buying online, using apps or pay-as-you-go.