Passenger Focus board meeting

13 February 2008

There will be a Passenger Focus board meeting on Wednesday 13 February 2008 at our London office.

The meeting is held in public and you are welcome to observe the proceedings.

Please find below links to the relevant documents.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 11 Feburary 2008.

Relevant documents

The papers for this meeting can be downloaded by following the links below. The numbers correspond to the agenda items contained in the agenda below.

You can also follow the links within the agenda document to the associated papers. 

• Agenda
• 2 – Resolution of private session
• 6 – Minutes of the 12 December 2007 board meeting
• 8 – Action Matrix
• 9 – Hot issues
• 10 – Board finance report to 31 December 2007
• 11 – Business plan covering memo
• 11a – Business plan
• 12 – Budget update 2008-9
• 12a – Budget allocation for projects 2008-9
• 13 – Passenger contacts, trends and issues – 1 October to 31 December 2007
• 14 – Case for achieving Charter Mark Accreditation
• 15 –  Customer service institute membership