Working in partnership with London TravelWatch

Passenger Focus board meeting

10 February 2009

There will be a Passenger Focus board meeting on Tuesday 10 February 2009 from 2pm to 4.30pm.

The meeting will take place at the Holiday Inn Kings Cross/Bloomsbury, London.

The meeting is held in public and you are welcome to observe the proceedings.

Please find below links to the relevant documents.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 9 Feburary 2009.

Relevant documents

Board meeting agenda – 10 February 2009

2 – Minutes

3 – Action matrix

6.1 and 6.2 – Passenger Engagement Log 2008-09 and Passenger Wins Log 2008-09

6.3 – Passenger advice team complaints handling data and performance 2008-09

6.4 – Workstream progress reports

7 – Quarter 3 Finance Report

Contact Details

Belema Alamina
0370 336 6047
10 February 2009
Transport Focus Transport Focus Transport Focus
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