Passenger Focus board meeting
16 September 2009
Passenger Focus’s board meeting was held on Wednesday 16 September 2009 in the Darwin Room, Life Bioscience Centre, in Newcastle.
Please find below links to the relevant documents.
Agenda – Passenger Focus board meeting – 16 September 2009
2 – Minutes of meeting held on 15 July 2009
3.1 – Matters arising from action matrix
6.1 – Minutes of audit committee meeting held on 2 June 2009
6.2 – Minutes of statistics governance group meeting held on 20 May 2009
7 – Resolution – Private session
8 – Finance update – 30 June 2009
9.1 – Train operating company report – National Express East Coast
9.1a – National Express East Coast datasheet
9.1b – National Express East Coast network map
9.1c – National Express East Coast – National Passenger Survey results
11.1 – Train operating company report – CrossCountry update
11.1a – CrossCountry datasheet
11.1b – CrossCountry network map
11.1c – CrossCountry datasheet
12.1 – Train operating company report – Grand Central
13 – Extension to Passenger Focus remit
13.1 – Department for Transport consultation document
13.2 – Passenger Focus remit response
13.3 – Complaints and appeals handling
13.4 – Complaints handling research report
Contact Details
