Working in partnership with London TravelWatch

Passenger Focus board meeting

16 September 2009

Passenger Focus’s board meeting was held on Wednesday 16 September 2009 in the Darwin Room, Life Bioscience Centre, in Newcastle.

Please find below links to the relevant documents.

Agenda – Passenger Focus board meeting – 16 September 2009

2 – Minutes of meeting held on 15 July 2009

3 – Action matrix

3.1 – Matters arising from action matrix

6 – Minutes for adoption

6.1 – Minutes of audit committee meeting held on 2 June 2009

6.2 – Minutes of statistics governance group meeting held on 20 May 2009

7 – Resolution – Private session

8 – Finance update – 30 June 2009

9.1 – Train operating company report – National Express East Coast

9.1a – National Express East Coast datasheet

9.1b – National Express East Coast network map

9.1c – National Express East Coast – National Passenger Survey results

11.1 – Train operating company report – CrossCountry update

11.1a – CrossCountry datasheet

11.1b – CrossCountry network map

11.1c – CrossCountry datasheet

12.1 – Train operating company report – Grand Central

13 – Extension to Passenger Focus remit

13.1 – Department for Transport consultation document

13.2 – Passenger Focus remit response

13.3 – Complaints and appeals handling

13.4 – Complaints handling research report

Contact Details

Shivani Kaushik
0300 123 0858
16 September 2009
Transport Focus Transport Focus Transport Focus
Why not let people know you're going, or just tag a mate who might be interested