Passenger Focus Board Meeting – London

15 September 2010

There will be a Passenger Focus Board meeting held at One Drummond Gate in London on Wednesday 15 September 2010.

The meeting will be held in public and you are welcome to observe the proceedings.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 13 September 2010.

Please find below links to relevant documents:

Agenda – Passenger Focus Board meeting – 15 September 2010

2 – Minutes of meeting held 14 July 2010

3 – Action matrix

6.1 – Minutes of Audit Committee meeting held 13 July 2010

6.2 – Minutes of Statistics Governance Group meeting held 20 July 2010

6.3 – Minutes of Renumeration Committee meeting held 13 July 2010

7.1 – Potters Bar derailment – inquest report

7.2 – Workplan report for July and August 2010

7.2a – Rail research

7.3 – DfT consultation – Reforming rail franchising

8 – Rail Passenger Director’s review of passenger and industry facing work for July and August 2010

9.1 – Rail Passenger Link report – First Capital Connect

9.1a – First Capital Connect – Datasheet

9.1b – First Capital Connect – Public Performance Measure 2009-2010

9.1c – First Capital Connect – Network map

9.1d – First Capital Connect – National Passenger Survey results

9.1e – First Capital Connect – Drivers of satisfaction and dissatisfaction

9.2 – Rail Passenger Link report – Arriva Trains Wales

9.2a – Arriva Trains Wales – Datasheet

9.2b – Arriva Trains Wales – Public Performance Measure 2009-2010

9.2c – Arriva Trains Wales – Network map

9.2d – Arriva Trains Wales – National Passenger Survey results

9.2e – Arriva Trains Wales – Drivers of satisfaction and dissatisfaction

9.3 – Rail Passenger Link report – South West Trains

9.3a – South West Trains – Datasheet

9.3b – South West Trains – Public Performance Measure 2009-2010

9.3c – South West Trains – Network map

9.3d – South West Trains – National Passenger Survey results

9.3e – South West Trains – Drivers of satisfaction and dissatisfaction

10 – Bus Passenger Director’s review of recent passenger and industry facing work

11.1 – Bus Passenger Link report – North West

11.1a – North West context document

11.2 – Bus Passenger Link report – East Midlands

11.2a – East Midlands context document

11.3 – Bus Passenger Link report – West Midlands

11.3a – West Midlands context document

Final signed minutes of Board meeting held on 15 September 2010