Working in partnership with London TravelWatch

Passenger Focus Board Meeting – London

17 November 2010

There will be a Passenger Focus Board meeting held at One Drummond Gate in London on Wednesday 17 November 2010.


The meeting will be held in public and you are welcome to observe the proceedings.


If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 15 November 2010.


Please find below links to the relevant documents:


Agenda – Passenger Focus Board meeting 17 November 2010


2 – Minutes of Board meeting held on 15 September 2010


3 – Board Action Matrix


6.1 – Minutes of Audit Committee meeting held on 19 October 2010


7.1 – Work plan report for September and October 2010


7.1a – Research report


7.2 – Rural bus strategy


8 – Bus Passenger Director’s review of passenger and industry facing work for September and October 2010


8a – Letter to IPT Northallerton


9.1 – Bus Passenger Link report – North East, Yorkshire and Humber


9.1a – North East England bus context paper


9.1b – Yorkshire and Humber bus context paper


9.1c – Bus operators in the North East and Yorkshire


9.2 – Bus Passenger link report – South west, South East and East of England


10 – Rail Passenger Director’s review of passenger and industry facing work for September and October 2010


12.1 – Rail Passenger link report – East Midlands Trains


12.1a – East Midlands Trains – datasheet


12.1b – East Midlands Trains – Public Performance Measure 2009 -2010


12.1c – East Midlands Trains – Route map


12.1d – East Midlands Trains – Spring 2010 NPS data


12.1e – East Midlands Trains – Drivers of satisfaction


12.2 – Rail Passenger link report – Cross Country


12.2a – Cross Country – December 2010 timetable changes


12.2b – Cross Country – datasheet


12.2c – Cross Country – Public Performance Measure 2009 -2010


12.2d – Cross Country – Route map


12.2e – Cross Country – Spring 2010 NPS data


12.2f – Cross Country – Drivers of satisfaction


Final signed minutes of Board meeting held on 17 November 2010

Contact Details

Matt Ayson
03001230824
17 November 2010
Transport Focus Transport Focus Transport Focus
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