Working in partnership with London TravelWatch

Can I get a refund if I decide not to travel as my train is delayed or cancelled?

19 July 2012

If your train is running late or cancelled and you decide not to travel, you can claim a full refund from the train company or retailer that sold you the ticket. If you bought it from a ticket office you can return it to claim an immediate refund. If not, check the train company or retailer’s website to find out how to claim.

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