Working in partnership with London TravelWatch

I have lost my ticket. Can I get it replaced or refunded?

01 June 2012

A ticket is evidence of your right to make a rail journey and its safekeeping is your responsibility. Train companies are under no obligation to reissue tickets at no charge to you and usually refuse to do so. If you do find yourself in this position then speak to on-train or station staff immediately.

If you cannot produce a valid ticket when asked, you may be liable to an additional charge or penalty. Please see What can happen if I am on a train without a valid ticket?

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