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Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long-term illness; but accessibility is also an issue for those travelling with heavy luggage or small children.

Transport Focus works to support improved accessibility on rail, bus, coach and tram, and to ensure that the views of passengers with disabilities are driving change.

Passenger Assistance

Click here to find out more about the service provided by train companies to disabled passengers and others who require assistance with any part of their train journey. Click here for an infographic on use of Passenger Assist.

Accessibility Forum October 2017

Transport Focus hosts an Accessibility Forum where user experiences can be discussed and understood as well as spreading good practice.

The minutes of the October meeting are available here.

The next forum will be taking place on Thursday 3 May 11-13pm.

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