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The specifications for new rail franchises provide an important opportunity to seek improvements that will benefit passengers. Transport Focus therefore places strong emphasis on influencing the franchise replacement programme.

Our Passenger Power! agenda has pressed for passenger interests to be placed at the heart of franchises and we are encouraged to see a new emphasis on service quality in recent specifications. We continue to make representations to the Department for Transport (DfT), devolved bodies and bidders about each franchise replacement and direct award.

For details of the franchising programme and an overview of our work click here.

Or click on the links below for more detail of our work on individual franchises:

Franchise (current operator name) Page updated
Caledonian Sleeper (Caledonian Sleeper) 30 October 2018
Chiltern (Chiltern Railways) 29 April 2016
Cross Country (Arriva CrossCountry) 24 October 2018
Crossrail (Crossrail) 4 June 2018
East Anglia (Greater Anglia) 31 October 2017
East Coast (London North Eastern Railway) 5 July 2018
East Midlands (East Midlands Trains) 10 April 2019
Essex Thameside (c2c) 23 March 2017
Gatwick Express (Govia Thameslink Railway) 9 May 2016
Great Western (Great Western Railway) 31 August 2018
Northern (Northern) 31 October 2017
ScotRail (ScotRail) 30 October 2018
South Eastern (Southeastern) 10 April 2019
Southern (Govia Thameslink Railway) 9 May 2016
South Western (South Western Railway) 31 October 2017
Thameslink, Southern and Great Northern (Govia Thameslink Railway) 31 October 2017
Trans-Pennine Express (TransPennine Express) 31 October 2017
Wales and Borders (Arriva Trains Wales) 23 May 2018
West Coast Partnership (Intercity West Coast and HS2) 23 January 2019
West Midlands (West Midlands Trains) 24 May 2018

Click here for a map that shows who runs your railway.

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