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The specifications for new rail franchises provide an important opportunity to seek improvements that will benefit passengers. Transport Focus therefore places strong emphasis on influencing the franchise replacement programme.

Our Passenger Power! agenda has pressed for passenger interests to be placed at the heart of franchises and we are encouraged to see a new emphasis on service quality in recent specifications. We continue to make representations to the Department for Transport (DfT), devolved bodies and bidders about each franchise replacement and direct award.

We have now published a report setting out research evidence and our policy positions on a range of topics to do with rail services. You can get the full report here, or explore the themes here. Click here for links to our other research and publications about what passengers want from their railway.

For details of the franchising programme and an overview of our work click here.

Or click on the links below for more detail of our work on individual franchises:

Franchise (current operator name) Page updated
Caledonian Sleeper (Caledonian Sleeper) 29 April 2016
Chiltern (Chiltern Railways) 29 April 2016
Cross Country (Arriva CrossCountry) 21 October 2016
Crossrail (Crossrail) 22 March 2017
East Anglia (Greater Anglia) 22 March 2017
East Coast (Virgin Trains East Coast) 22 March 2017
East Midlands (East Midlands Trains) 22 March 2017
Essex Thameside (c2c) 23 March 2017
Gatwick Express (Govia Thameslink Railway) 9 May 2016
Great Western (Great Western Railway) 23 March 2017
Northern (Northern) 29 April 2016
ScotRail (ScotRail) 23 March 2017
South Eastern (Southeastern) 14 March 2017
Southern (Govia Thameslink Railway) 9 May 2016
South Western (South West Trains) 27 March 2017
Thameslink, Southern and Great Northern (Govia Thameslink Railway) 23 March 2017
Trans-Pennine Express (TransPennine Express) 29 April 2016
Wales and Borders (Arriva Trains Wales) 23 March 2017
West Coast Partnership (Virgin Trains and HS2) 3 January 2017
West Midlands (London Midland) 23 March 2017

Click here for a map that shows who runs your railway.

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