The specifications for new rail franchises provide an important opportunity to seek improvements that will benefit passengers. Transport Focus therefore places strong emphasis on influencing the franchise replacement programme.
Our Passenger Power! agenda has pressed for passenger interests to be placed at the heart of franchises and we are encouraged to see a new emphasis on service quality in recent specifications. We continue to make representations to the Department for Transport (DfT), devolved bodies and bidders about each franchise replacement and direct award.
We have now published a report setting out research evidence and our policy positions on a range of topics to do with rail services. You can get the full report here, or explore the themes here. Click here for links to our other research and publications about what passengers want from their railway.
For details of the franchising programme and an overview of our work click here.
Or click on the links below for more detail of our work on individual franchises:
Click here for a map that shows who runs your railway.