Delays faced by Thameslink and Southern passengers – Passenger Focus responds

22 December 2014

David Sidebottom, Passenger Focus director, said:

“Punctual and reliable trains are very important to passengers. Recently Thameslink and Southern passengers have faced near-daily delays for a variety of reasons. This is unacceptable and it is essential that train companies and Network Rail step up efforts to stop problems happening in the first place and fix things quickly when problems do occur. Although it may be of little comfort, it is worth remembering that delays of over 30 minutes entitle passengers to compensation.”

Background

Watchdog calls for passengers to be compensated after new franchise’s poor performance