Delays to travel from Kings Cross – Passenger Focus response

26 December 2014

This evening Network Rail announced that engineering works at Kings Cross have overrun, affecting travel from the station on Saturday 27 December.

David Sidebottom, passenger director at the independent watchdog Passenger Focus, said:
“Investment in maintenance and improvement is necessary, and we passengers understand that. But overrunning works that disrupt already-limited festive travel are frustrating.

“Our research is clear: passengers want to be kept on the train wherever possible, they want to know before buying a ticket if part of the journey will be by bus, and they want plenty of staff on hand to signpost where to go and what to do.

“We will be looking to see that operators and Network Rail are doing all in their power to alert passengers, to help them make alternative arrangements and to make it easy for them to claim refunds or compensation.”

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