East Midlands franchise – Passenger Focus submission and research
30 March 2015
Passenger Focus believes that when rail franchises are awarded it is vital that the needs of passengers who use and pay for the trains are placed squarely at the heart of the contract.
We welcome the opportunity to provide a rail passengers’ perspective as discussions take place about how the East Midlands franchise should develop in the next two years under the short-term ‘direct award’ franchise. Passenger Focus has produced a document providing high-level analysis and making a number of recommendations for the direct award period.
The context for this submission is framed by two pieces of passenger research: the National Rail Passenger Survey (NRPS) and Rail passengers’ priorities for improvements. Both evidence passenger perspectives and priorities. We also draw on additional qualitative research amongst East Midlands Trains passengers which the Department for Transport asked Passenger Focus to carry out in late 2014. The latter provides further, more detailed information about passengers’ current experiences and their aspirations for the Direct Award.