Future of the railway – Passenger Focus response to final determination
31 October 2013
Today the Office of Rail Regulation (ORR) published its final outline of what the railway must achieve in the years 2014-19.
Anthony Smith, chief executive of the independent watchdog Passenger Focus, said:
“Passengers want safe, reliable train services and more and longer trains to cope with rising passenger numbers. This large investment is welcome, and these industry targets should help underpin Network Rail’s plans. However, passengers will want to see these revised punctuality targets being met.
“We’re also pleased to see a renewed commitment to transparency – allowing passengers to see how services are performing overall, as well as involving them in decisions on how that money is spent.”