Great Western franchise news – Passenger Focus response

25 March 2015

Responding to news that First Group will continue to operate the Great Western franchise until April 2019, David Sidebottom, Passenger Focus director, said:
“Passengers will welcome the stability that this new contract will bring. However, they will want to be assured that it will deliver real, timely benefits to them. It is also critical that, given the scale of the works planned for the Great Western network, any disruption is carefully managed to reduce the impact on passengers.
“We know that passengers’ trust in the rail industry can only be boosted by delivering a consistent day to day service, honest communication and managing delays well. We will be monitoring this with research on passengers’ experience of the works at Reading and Bath this year.”


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